FAQs

Hot Topics

What was the impact of novel coronavirus (the "COVID-19") pandemic on the results of the Company in 2020? And what was the operating performance of the Company for the full year?
In 2020, the COVID-19 pandemic had a severe impact on the overall social economic development and brought unprecedented pressure and challenges to the Group's operation. After the pandemic outbreak, the Group encountered great difficulty in the overall operation as most of the businesses could not be carried out normally in the first quarter while anti-pandemic expenses increased and rigid costs persisted. Facing the challenges of the pandemic, the Group united all the employees to overcome the adversity, put the lives of employees as the first priority, comprehensively and actively coordinated resources, exerted effort to build the baseline for pandemic prevention, and actively fulfilled the social responsibilities by participating in and supporting the pandemic prevention and control in the society. In the meantime, the Group captured the accelerated construction demand for New Infrastructure such as 5G, digital government, upgrade of smart city and emergency management system as driven by the pandemic, and leveraged its capabilities and advantages to actively promote the resumption of work and production, the results in the second half of the year notably recovered and rebounded, therefore ensuring that the operating results of the full year realized a positive growth.

In 2020, the Group's total revenues amounted to RMB122,649 million, representing a year-on-year increase of 4.5%. Gross profit amounted to RMB13,738 million, representing a year-on-year increase of 0.4%, and the gross profit margin was 11.2%, representing a year-on-year decrease of 0.5 percentage point. Having considered the needs for both the pandemic prevention and control and its business development, the Group applied multiple digital measures such as "online" and "remote" to control expenses and improve the operating and management efficiency. Selling, general and administrative expenses amounted to RMB11,826 million, representing a year-on-year increase of 2.9%, and accounting for 9.6% of total revenues, representing a year-on-year decrease of 0.2 percentage point. Profit attributable to equity shareholders of the Company amounted to RMB3,081 million, representing a year-on-year increase of 1.1%, with a net profit margin of 2.5%. Basic earnings per share amounted to RMB0.445. Free cash flow was RMB2,630 million. Excluding the amount of RMB2,527 million paid in 2020 for the property acquisition of the Company which serves as the bases for the smart production, operation and research and development of the Group, free cash flow in 2020 was RMB5,157 million, increased by 21.5% year-on-year.
In 2020, what measures did the Company take to maintain a rapid growth in the domestic non-telecom operator ("domestic non-operator") market during the pandemic? And what services does the Company provide in such market?
In recent years, the Group has kept abreast of the development trend of digital economy and industrial digitalization, and attained a rapid business growth in the domestic non-operator market through innovation and transformation, and thus achieved continuous optimization of overall revenue structure. In 2020, the Group captured the accelerated demand for digital transformation from the society and industries as driven by the pandemic, built up its core capabilities, and continuously focused on the market development of industrial customers. The Group's domestic non-operator market maintained a rapid growth momentum and recorded a revenue of RMB49,578 million, representing a year-on-year increase of 18.8%; the contribution to the total revenues was 40.4%, increased significantly by nearly 5 percentage points from the same period of the last year and remained as the largest contributor to revenue growth among the customer groups. With the "Consultant + Staff + Housekeeper" unique service model and the "Platform + Software + Service" advantageous capabilities, the Group further expanded the domestic non-operator market, and provided services to customers in the vertical industries with over 30 smart products in different fields, thus realizing mutual capabilities enabling among the traditionally advantageous TIS services and the technology-related ACO services in such market. On the other hand, the Group also seized the opportunity of data center construction and secured several data center general contracting projects with contract amount over RMB100 million each, achieving rapid business growth.

The Group has focused on the development opportunities arising from New Infrastructure, smart society, network security and emergency management, continuously forged the core capabilities and platforms, strengthened the research and development of products and the internal and external collaboration. Leveraging the comprehensive strengths, positive and interactive development between the emerging businesses and traditional businesses has been achieved. In 2020, the Group set up the China Comservice General Research Institute to coordinate the research and development efforts and has developed strategic core platforms in the fields of Cloud, Internet of Things ("IoT"), and network security while continuing to iterate and upgrade group-level products such as Smart City, Smart Park, Smart Highway, Smart Emergency Management, Cloud Computing services, and electronic authentication services, and forge more than 30 different smart product solutions. The Group could quickly respond to customer needs and provide the comprehensive smart product portfolio that could be disassembled or combined, as well as full-process service capabilities from top-level design to product R&D and operation.
In 2020, domestic telecommunications operators have begun the 5G network construction, why did the Company's revenue from such market decline? What is the Company's outlook in the development of the domestic telecommunications operator market?
In 2020, owing to the pandemic outbreak at the beginning of the year, the Group's bidding and tendering process, construction and delivery and project settlement of relevant projects in the domestic telecommunications operator market were all behind schedule, which resulted in the volatile performance in such market. When the pandemic was largely under control and the situation became relatively stable in China, the Group actively seized the opportunities from network construction such as 5G, undertook 5G construction projects of domestic telecommunications operators with the general contracting model and utilized its advantageous capabilities in "CAPEX and OPEX + Smart Applications", with a view to minimizing the negative impact of the pandemic and maintaining the stable fundamentals of its operation. Revenue from the domestic telecommunications operator market reached RMB69,976 million, representing a year-on-year decrease of 3.4% and accounting for 57.1% of the total revenues. Among which, revenue from China Telecom amounted to RMB41,777 million, resuming a year-on-year growth of 2.8% for the full year, and the contribution to the total revenues was 34.1%. The aggregate revenue from domestic telecommunications operators other than China Telecom recorded a year-on-year decrease of 11.3%, and the contribution to the total revenues was 23.0%.

In the domestic telecommunications operator market, by adhering to its "CAPEX and OPEX + Smart Applications" development strategy, the Group will further integrate into the ecosystem of our customers and seize the opportunities of 5G, big data and cloud-network integration by undertaking 5G network construction with the general contracting model, vigorously developing the data center construction business, and providing customers with services related to "Cloud + 5G + DICT" to support their transformation and upgrade. Meanwhile, the Group will deepen the development of maintenance, property management and supply chain businesses to expand the revenue scale and its share from operators' OPEX business. With all these measures, the Group will endeavour to maintain stable fundamentals of the domestic telecommunications operator market.
How was the Company's development in overseas market during 2020? What's the Company's outlook in the development of this market?
In 2020, the outbreak and persistence of the pandemic overseas had an impact on the development of the Group's overseas market. The Group's revenue from the overseas market amounted to RMB3,095 million, representing a year-on-year decrease of 5.2%, and the contribution to the total revenues was 2.5%. While implementing the effective overseas pandemic risk control, the Group proactively developed the business in a prudent manner, and made breakthroughs in the electricity industry in certain countries of the Middle East and Southeast Asia, and secured new contracts from operators of certain countries in Southeast Asia and Africa regarding communications tower maintenance business, thus expanding the source of revenue in the overseas market.

In the overseas market, on the premise of effective pandemic prevention and control, the Group will seize the opportunities arising from the advancement of the "Belt and Road" and actively integrate into the "new development paradigm of dual-circulation with domestic and international development reinforcing each other", exporting the capabilities and experience gained from serving domestic customers overseas through capabilities enabling and leveraging the "EPC+F+I+O+S" model ("EPC (Engineering, Procurement, Construction) + Finance + Investment + Operation + Solution") , with a view to achieving greater breakthroughs in industries including transportation, electricity and education. The Group will continue to enhance the collaboration with domestic telecommunications operators and "Go Abroad" Chinese enterprises to support their overseas IDC construction to further expand the source of revenue in the overseas market, improve the development quality and accelerate the breakthrough in transformation.
What were the Company's performance in businesses of TIS, BPO and ACO in 2020?
In 2020, the Group's TIS services recorded a revenue of RMB67,165 million, representing a year-on-year increase of 3.8% and accounting for 54.8% of the total revenues. The Group seized the construction opportunities of New Infrastructure such as 5G, data centers and Industrial Internet, and dedicated itself to developing the domestic non-operator market. Revenue from TIS services of such market reached RMB25,759 million, representing a rapid year-on-year growth of 23.2% and being the largest driving force of revenue growth from TIS services. The pandemic affected the commencement and delivery of projects and revenue from TIS services of the domestic telecommunications operator market was RMB38,879 million, representing a year-on-year decrease of 5.5%.

In 2020, the Group's revenue from the BPO services amounted to RMB37,277 million, representing a year-on-year increase of 1.7% and accounting for 30.4% of the total revenues. With the Group's emphasis on value enhancement and further control of businesses with low gross profit, revenue from Core BPO services (excluding the products distribution business) recorded a year-on-year increase of 2.2%. As the Group has been strengthening the cultivation, consolidation and the synergistic operation of the supply chain businesses in recent years, the coverage of such business has not only covered telecommunications operator customers, but also expanded to the markets of government and equipment manufacturers. With the continuously enriching customer portfolio and enhancing business value, revenue from the supply chain business recorded a year-on-year growth of 5.3%. The Group continued to develop synergistic and efficient property management services, overcame the impact of the pandemic to promote the business and devoted resources to the frontline for pandemic control. Revenue from general facilities management (property management) of the year recorded a year-on-year increase of 3.1%.

In 2020, the Group's revenue from the ACO services amounted to RMB18,207 million, representing a rapid year-on-year increase of 13.2%, and the contribution to the total revenues was 14.8%, increased by 1.1 percentage points year-on-year. As the pandemic sparked the booming demand of upgrading social digitalization, the Group endeavoured to develop smart businesses represented by emergency management, smart city and industrial smart solutions by seizing the opportunities of New Infrastructure and digital transformation in the society, strengthening its self-developed capabilities in research and development, and expanding ecological cooperation. Among which, revenue from the system integration business recorded a year-on-year increase of 22.7%, and revenue from the software development and system support business recorded a year-on-year increase of 8.8%. The Group was further recognized by the industry for its software development service capabilities, and continued to rank 5th in the "100 Most Competitive Software & IT Service Enterprises 2020" coordinated by China Information Technology Industry Federation.
What was the Company's gross profit margin in 2020? And what would be the trend going forward?
The Group's gross profit margin in 2020 was 11.2%, representing a decrease of 0.5 percentage point from 11.7% in 2019. In 2020, the Group saw a decrease in gross profit margin under the influence of the pandemic which hampered our business development and due to a combination of factors including the increased anti-pandemic expenses and sustained rigid costs, as well as the decrease in unit prices of businesses from domestic telecommunications operators. During the year, the Group strove to improve its gross profit margin through strengthening project management and enhancing the value of its services. In addition, the domestic non-operator market is still in an introductory phase, which would impair its gross profit margin to some extent. However, with the Group's deployment in digital economy, smart society and new infrastructure areas phasing in, the Group expects that the proportion of high-value businesses will gradually increase and the gross profit margin of the domestic non-operator market could stabilize and even improve in the future, thereby driving the Group's overall gross profit margin in the long run eventually. In fact, the domestic non-operator market has already become the largest contributor to the increase in gross profit of the Group.
What was the Company's free cash flow in 2020? And what would be the trend going forward?
In 2020, free cash flow was RMB2,630 million with cash conversion ratio(net cash generated from operating activities/profit attributable to equity shareholders of the Company) being 177.0%, which continued to remain at a healthy and relatively high level. In 2020, the Company paid an amount of RMB2,527 million for the property acquisition which serves as the bases for the smart production, operation and research and development of the Group. Excluding such factor, free cash flow in 2020 was RMB5,157 million, representing an increase of 21.5% year-on-year.

During the year, the pandemic posed significant impact on the domestic macro-economy and the Company encountered more pressure in cash collection and payment as well as cash flows. But thanks to our continuous enhancement on working capital management, especially on the special actions taken to collect and clear long- term accounts receivables in the second half of the year, as well as our enhancement of payment management and reasonable payment arrangement, the Company's cash flow continued to be favourable for the full year. The Group will continuously adhere to the effective value-driven principle and carry out working capital management initiative to strengthen management of accounts receivable, accounts payable, prepayment and project delivery, and endeavour to maintain healthy financial position.
What is the Company's progress on enterprise reform?
In 2020, the Group optimized its organizational structure in the headquarters by flattening the layers to improve the efficiency in strategy execution and communications. Besides, the Group strengthened the research and development and resource allocation by establishing China Comservice General Research Institute in order to build an integrated technology research and development mechanism which is vertically coordinated and horizontally connected, enabling it to respond rapidly to market changes and improve the capabilities on market research and judgment and project delivery. The Group also acquired a property as its integrated bases for the production and operation of smart services to support technological research and development and smart product showcase, improve the operation synergy and efficiency, as well as building up the brand image of "New Generation Integrated Smart Service Provider".

The Group has actively promoted the deepened reform and sought to introduce strategic investors with strategic synergy and complementarity in order to acquire new capabilities, develop new markets, and cultivate more diversified sources of income. In 2020, the Board approved the mixed-ownership reform of China Comservice Supply Chain Management Company Ltd., a subsidiary of the Company, to boost the business development through capital measures. Meanwhile, the Group pursued the integration of finance solutions with industry development, and acquired stakes in new and high-technology enterprises in the fields of IoT and network information security, with a view to further expanding the boundary of ecological cooperation.

The Group will improve the efficiency of capital operation, and take the opportunities arising from the State-owned Enterprise Reform "Double-hundred Action" to bring in strategic investors with strategic synergy and complementarity and to promote diversification in ownership structure. The Group will further advance on the mixed-ownership reform of China Comservice Supply Chain Management Company Ltd. to boost the business development through capital measures. We will also explore the investment in high-technology enterprises primarily engaged in intelligent hardware and big data analysis so as to reinforce product and technological capabilities, and also explore the "F+EPC"( "Finance + EPC (Engineering, Procurement, Construction)") model to drive the development of sizable projects for the New Infrastructure, with an aim to expediting the development pace of the Group.
Stepping into a new development stage during the"14th Five-Year Plan", what are the Company's strategic plans?
Looking back the "13th Five-Year Plan" period, the Group adhered to the overall roadmap of "value-driven, seeking steady yet progressive growth and high-quality development" and achieved good development results. In 2020, the Group's total revenues and profit attributable to equity shareholders grew by 51.5% and 32.0%, respectively, as compared with those in 2015. The Group resolutely advanced on innovation and transformation, enhanced the smart service capabilities, strengthened the development of new customers and new businesses, and continuously optimized the revenue structure by customer and business. Among them, the revenue contribution from domestic non-telecom operator (the "domestic non-operator") customers to the total revenues reached 40.4%, which increased by 12.1 percentage points from the level in 2015 and became the Group's largest customer group; the revenue contribution from ACO services to the total revenues was 14.8%, which increased by 4.0 percentage points from the level in 2015, demonstrating a notable achievement of innovation and transformation. The Group's innovation and transformation have entered a new stage and development has entered a new phase, which laid a solid foundation for our sustainable high- quality development.

During the "14th Five-Year Plan" period, China will enter a new stage of development characterized by long-term positive trend of macro-economy, acceleration of digital economy in the social development, expedition in the construction pace of New Infrastructure represented by 5G, data centers and the Industrial Internet, and quickening in the process of social governance upgrade. The Group will adhere to the strategic position as a "New Generation Integrated Smart Service Provider" and uphold the mission and vision of "Building Smart Society, Boosting Digital Economy, Serving a Good Life", start the new development stage, practise the new development philosophy, and formulate the new development landscape. The Group will seize the important opportunities of digital transformation arising from Cyberpower, Digital China and Smart Society, focus on key industries, regions and customers, and fully leverage its advantages of "Builder of Digital Infrastructure", "Provider of Smart Products and Platforms", "Service Provider of Data Production" and "Guard of Smart Operation", so as to continuously promote the high-quality development of the Group.

The Group will attach equal importance to its organic growth and external development, and will seek partners for strategic collaboration, industrial collaboration and business collaboration, and strengthen the cooperation with telecommunications operators and key industrial customers to explore and establish the collaborative and symbiotic ecosystem. Through investing in strategic businesses, the Group will build the link of business ecosystem, and work with partners to jointly develop the social digitalization market on a market-oriented and win-win basis.
What are the Company's specific strategies on developing the three major markets?
In the domestic non-operator market, the Group will ride on the trend of digital upgrade in areas such as society, industries and governance, and focus on key sectors including government, construction, Internet, electricity and transportation as well as key regions including the Yangtze River Delta, the Guangdong-Hong Kong-Macao area, the Beijing-Tianjin-Hebei area and the Chengdu-Chongqing area, with a view to shaping the first-mover advantage by accelerating the business development of 5G, data centers and emergency management. The Group will deeply penetrate into the development in key industries, and promote its smart products and services including Smart City, Smart Government Services, Smart Park and Smart Highway, to satisfy customers' own demand for digital transformation and smart upgrade. The Group will continuously optimize the marketing system and enhance the synergy of marketing with its three-tier organizational structure. The Group will leverage the advantages of China Comservice General Research Institute in leading the planning, development and promotion for key industry products of strategic importance. We will strengthen the cooperation with domestic telecommunications operator customers to jointly develop the industrial customer market by complementing each other's strengths. The Group will also continuously enlarge the revenue scale from the domestic non-operator market by improving the service capabilities and development quality to consolidate the foundation of development.

In the domestic telecommunications operator market, by adhering to its "CAPEX and OPEX + Smart Applications" development strategy, the Group will further integrate into the ecosystem of our customers and seize the opportunities of 5G, big data and cloud-network integration by undertaking 5G network construction with the general contracting model, vigorously developing the data center construction business, and providing customers with services related to "Cloud + 5G + DICT" to support their transformation and upgrade. Meanwhile, the Group will deepen the development of maintenance, property management and supply chain businesses to expand the revenue scale and its share from operators' OPEX business. With all these measures, the Group will endeavour to maintain stable fundamentals of the domestic telecommunications operator market.

In the overseas market, on the premise of strict prevention of pandemic risk, the Group will seize the opportunities from the "Belt and Road" and the facilitation in trade and investment, leverage its "EPC+F+I+O+S" model ("EPC (Engineering, Procurement, Construction) + Finance + Investment + Operation + Solution")., focus on key regions such as Southeast Asia, the Middle East and Africa, further advance on the development of major projects and the breakthrough of industrial customer development, and continuously explore areas for new business development in the overseas market.
What capabilities or competitive strengths does the Company possess to seize the opportunities in the process of digital transformation across the society?
Under the acceleration in social digitalization, cyberization, intelligentization, and digital transformation of industries, single product and single service could no longer fulfill customers' requirement. Instead, the trend of demanding for full-cycle, continuously iterated, safe and expert integrated smart solutions will prevail.

The Group adheres to the roadmap of "value-driven, seeking steady yet progressive growth and high-quality development" and persists in the position as a "New Generation Integrated Smart Service Provider". By leveraging the four roles of "Builder of Digital Infrastructure", "Provider of Smart Products and Platforms", "Service Provider of Data Production" and "Guard of Smart Operation", we focus on the key technology application and strengthen ecological cooperation in technology. The Group will take advantage as a listed SOE with hundred-billion revenue scale, unique 4T capabilities including Communications Technology, Information Technology, Data Technology and Operational Technology, decades of experience and technologies in telecom and informatization industries, as well as technology capabilities, platform capabilities, service and product capabilities. Meanwhile, we will take advantage on our neutral market position to construct symbiotic ecosystem in order to provide "cross-platform, cross-connection, cross-application, cross-region and cross-supplier" integrated smart services to our customers and create greater value.

In recent years, the Group has closely followed new trends and new characteristics of the macro-economy and the industry development, continued to increase investment in research and development, developed smart products and enhanced service capabilities and quality to satisfy new demand of markets and customers. In 2020, research and development expenses of the year amounted to RMB3,782 million, accounting for 3.1% of total revenues. R&D investment in recent three years totaled about RMB10 billion. Smart products and solutions have been enriching consistently that we currently have over 30 group-level products. Brand influence and industry recognition of the Group have been continuously elevated and the Group ranked 5th in "100 Most Competitive Software & IT Service Enterprises 2020" for two consecutive years. In 2020, the Group established China Comservice General Research Institute and built the two-level research and development structure between the headquarters and the provincial companies, which coordinated the research and development management systems of core platforms such as Cloud and IoT. It has continuously promoted and expanded the cloud application, and supported the construction of Chongqing Industrial Big Data Platform. CCS IoT Platform now connects to 1,500 products and 42 million terminals. Pilot programs of the maintenance cloud platform based on CCS IoT Platform have been launched in some provinces. The Group has emphasized the construction of technology ecosystems, and built relationships with more than 40 new and high-technology enterprises as ecological cooperation partners. Meanwhile, the Group cultivated the internal research and development power through organizing the innovation contest of "Incubating Future from the Cloud". By consolidating its internal scientific research resources, the Group has endeavoured to develop the network information security business, and built a professional team of 1,600 network information security specialists.
What was the latest dividend paid by the Company? What's the dividend policy of the Company?
The Board paid a final dividend of RMB0.1335 per share for the financial year ended 31 December 2020, representing a dividend payout ratio of 30%. Moreover, in view of the Company's good operating results and free cash flow level for the year, the Board also paid a special dividend of RMB0.0267 per share for 2020. Taking into consideration of the above factors, the Company's total dividend for 2020 was RMB0.1602 per share, representing a total dividend payout ratio of 36%. (Please refer to "Dividend History" for more details)

The Company attaches great importance to the returns of shareholders. Taking into the consideration of the long-term interest and sustainable development of the Company, and with the support of the Group's profitability, the Company strives to maintain the continuity and stability of the dividend policy. The factors to be considered by the Company when formulating the dividend distribution plan are as follows:
1. current and expected operating results and cash flow performance;
2. future business development strategies and operating position, as well as future capital needs;
3. daily working capital needs;
4. expectations of shareholders and investors; and
5. other factors that the Board deems appropriate.

 

Basic Information

What kind of Company is China Comservice?
China Comservice (China Communications Services Corporation Limited) is a leading service provider in the informatization sector in the PRC that adheres to the position as a "New Generation Integrated Smart Service Provider", plays the part in "4 Roles"1 and commits to "Building Smart Society, Boosting Digital Economy, Serving a Good Life". The Group provides integrated comprehensive smart solutions for the informatization and digitalization sectors. It is also the largest telecommunications infrastructure service provider in the PRC. Our services include telecommunications infrastructure services (TIS) covering design, construction, and project supervision and management; business process outsourcing services (BPO) covering network maintenance, property management, supply chain and products distribution; applications, content and other services (ACO) covering system integration, software development and system support, value-added services and other services. (Please refer to "Corporate Profile" and "History" for more details)

1 "4 Roles": "Builder of Digital Infrastructure", "Provider of Smart Products and Platforms", "Service Provider of Data Production" and "Guard of Smart Operation".
When was China Comservice listed?
The Company was listed on the Stock Exchange of Hong Kong on December 8, 2006. The offering price was HK$2.20 per share. (Please refer to "Share Information Overview" for more details)
Who are the major shareholders of China Comservice?
China Telecommunications Corporation is our controlling shareholder which holds 3,559 million domestic shares, representing 51.4% of our total issued shares. In addition, China Mobile Communications Group Co., Ltd., China United Network Communications Group Company Limited and China National Postal and Telecommunications Appliances Co., Ltd. hold 608 million, 236 million and 131 million domestic shares, representing 8.8%, 3.4% and 1.9% of total issued shares respectively. The public holding is 2,391 million H share, representing 34.5% of our total issued shares. (Please refer to "Shareholding Structure" for more details)
Who are the major customers of China Comservice?
All major telecommunications operators in China, namely, China Telecommunications Corporation, China Mobile Communications Group Co., Ltd., China United Network Communications Group Company Limited, and China Tower Corporation Limited are our customers. We also provide services to domestic non-telecom operator (the "domestic non-operator") customers and overseas customers. In 2020, revenue from domestic telecommunications operator customers accounted for 57.1% of total revenues, revenue from domestic non-operator customers accounted for 40.4% of total revenues and revenue from overseas customers accounted for 2.5% of total revenues.

While further developing domestic telecommunications operator market, the Group has also endeavored to expand the domestic non-telecom operator market. The Group proactively provides services, such as smart cities solutions, municipal infrastructure, intelligence building and cloud computing data center construction, to key customers such as government agencies and customers in the industries of construction, Internet & IT, transportation, electricity, etc.

Other than China, the Group's business also covers dozens of countries and regions globally, and its overseas customers are mainly located in the emerging markets including Southeast Asia, the Middle East and Africa. (Please refer to "Our Business" for more details)
What services does the Company provide in domestic non-telecom operator (the "domestic non-operator") market specifically?
The Group has been paying close attention to the development trend of industrial digitalization. Through innovation and transformation, the Company achieved rapid business growth in domestic non-operator market and sustained optimization of its revenue structure. Through replicating its experiences and technologies in serving domestic telecommunications operators, enhancing research and development of projects and products, as well as strengthening the building of our marketing team, we proactively provide the series of smart-typed comprehensive solutions to our key customers such as government agencies and customers in the industries of transportation, electricity, Internet & IT and construction, etc. Also, we provide our customers with cloud computing data center construction, information security and city pipelines engineering services, etc. Our all-round services include smart-typed comprehensive solutions, communications network planning and design, construction, maintenance outsourcing, system integration, communications network support and development of software and hardware, application software development, voice value-added service and e-Commerce certification, as well as e-Commerce information platform service for SMEs.
What are the businesses under Telecommunications Infrastructure (TIS) Services of the Company?
The Group is the largest telecommunications infrastructure service group in the PRC, providing a full range of telecommunications infrastructure services to telecommunications operators in China and overseas. These services include planning, design, construction and project supervision for fixed line, mobile, broadband networks and supporting systems. The Group also provides construction services of ancillary communications networks, integrated solutions for informatization and intelligentization solutions of industries to domestic non-operator customers such as government agencies, industrial customers and SMEs, as well as overseas customers. (Please refer to "Our Business" for more details)
What are the businesses under Business Process Outsourcing (BPO) Services of the Company?
The Group is the largest integrated provider of business process outsourcing services in the communications industry in China. The Company can provide customers with all-round quality outsourcing services including management of infrastructure for information technology ("network maintenance"), general facilities management ("property management"), supply chain and products distribution services. The target of our services includes domestic and overseas telecommunications operator customers, government agencies and enterprises customers. The Group focused on OPEX-driven business of domestic telecommunications operators, and strengthened the synergistic operation and brand building of OPEX-driven business. (Please refer to "Our Business" for more details)
What are the businesses under Core Business Process Outsourcing (Core BPO) Services of the Company?
Core BPO services of the Group are BPO services excluding products distribution service, i.e. management of infrastructure for information technology ("network maintenance"), general facilities management ("property management") and supply chain services. In recent years, the Group has focused on "optimizing structure, sustaining growth, strengthening capabilities and enhancing efficiency" along the way of its business development, and further optimized the business structure by continuing to proactively control products distribution business with low efficiency.
What are the businesses under Applications, Content and Other (ACO) Services of the Company?
The Group provides system integration, software development and system support, value-added services to the domestic telecommunications operators and domestic non-operator customers, including government agencies, industrial customers and SMEs. (Please refer to "Our Business" for more details)

 

Ask a Question?


Last Updated: 26 May 2021