Health and Safety
The Group is committed to safe production, consistently complies with the requirements of laws and regulations such as the PRC Labour Law, PRC Safe Production Law and PRC Fire Services Law as well as the requirements of the government, and has established a sound work safety management department and safety management rules. The Group launched "Safe Production Month" activities to carry out promotions and trainings on work safety, aiming to continuously raise safety awareness and consciousness of employees in workplace. We organized work safety supervision and inspection within the Group and required all the units to be equipped with a sound safety regulation system, standardized procedures, effective management and strict inspections, with painstaking efforts to eliminate potential safety risks. We fully implemented a work safety accountability system and formulated emergency response and management measures to eliminate safety hazards. In 2017, the Group did not experience any major work safety incident.
Supply Chain Management
We have formulated the relevant administrative rules on procurement in compliance with relevant laws and regulations such as the PRC Contract Law and the PRC Tender Law, strengthened the monitoring and control over key procedures of, among other things, contract execution, safety management, financial settlement, monitoring and supervision, and strictly implemented the admission, assessment and exit mechanisms for suppliers. Meanwhile, we conducted trainings on specific skills and safety education to personnel in the supply chain and regulated the management on safe production.
The Group proactively provided employees with trainings on safe production
The Group has considered business outsourcing as the key area for auditing and supervision. We conducted review on supplier admission, tendering and bidding, outsourcing pricing, signing of outsourcing contracts, materials procurement and settlement of outsourcing costs, with the aim to preventing illegal and non-compliant activities such as violation of the administrative measures of the Company and interests conveyance. During the year, the Company launched a thorough campaign to strengthen its subcontracting business, aiming to eliminate potential risks and ensure a healthy development of the Company through further improvement of the regulation system.
The service quality of the Group obtained high recognition from customers and various awards
Product Liability and Customers
The Group is always committed to providing high quality, efficient and safe informatization services for customers and contributing to the improvement of communications infrastructure and the protection of effective communications networks. The Group has complied with applicable laws and regulations in relation to product liability.
In 2017, the Group, as the pillar supporting force for the "2017 Global Future Network Development Summit", the "Ninth BRICS Summit" and the "Fourth World Internet Conference (Wuzhen Summit)", successfully implemented and accomplished all the construction and maintenance missions.
The Group has participated in the natural disaster relief and telecommunications network restoration during and after major disasters and safety incidents to fulfil our corporate social responsibilities. We assisted in the repair of communications lines to ensure smooth communications network. On 8 August 2017, a 7.0-magnitude earthquake struck Jiuzhaigou County, Aba Prefecture, Sichuan Province, upon which our Sichuan subsidiary set up an emergency command centre and launched the emergency plan, with 249 rescue workers, 62 vehicles and 123 electric generators immediately deployed to the earthquake-stricken area to repair communications lines and guarantee communications network during the disaster. In late August 2017, Typhoon "Hato" and "Pakhar" stroke Guangdong Provinces and Guangxi Zhuang Autonomous Region, leading to the collapse of base stations, impairment to power lines and severe damage to the communication system in numerous areas. In this critical time, our Guangdong subsidiary dispatched 12,000 repair person-times and 2,900 vehicles/times, 575 electric generators as well as various construction equipment to the repairing work, and repaired a total of 5,997 communication failures, including restoring 650 base stations and computer rooms, saving 2,485 power generators of base stations and erecting 1,340 new utility poles. Our Guangxi subsidiary dispatched 1,100 person-times, 600 vehicles/times and 1,000/times electric generators into the rescue work, fixing 130 communication failures, repairing 2 collapsed towers and resuming power supply for 700 times at the base stations. For the whole year of 2017, the Group despatched a total of 19,474 person-times and 7,198 vehicles/times into the disaster rescue work, repaired a total of 34,036 communication facilities and spent 61,445 hours for the rescue work, with our corporate capabilities and commitment to social responsibility fully demonstrated to the public.
The Group proactively fulfilled its social responsibilities, and participated in the disaster relief and telecommunications network restoration
Information Security and Privacy Protection
The Group attaches great importance to the information security and privacy protection of the Company, its employees and customers. Jiangsu Post & Telecommunications Planning and Design Institute Co., Ltd., a subsidiary of the Group, relied on its independently developed and operated "Comservice Crowd Testing" Security Testing Platform, which has assisted in the test and repairing of loopholes, thereby significantly improving the Group's cybersecurity risk control capabilities. During the year, the Group rolled out trainings on information security and privacy protection and engaged experts to teach classes, which has practically improved its employees' privacy and data protection awareness. The Group also strictly executed the confidentiality clauses under the contracts entered with customers. In the meantime, the Group also enters into confidentiality agreements with its employees based on actual needs.
Intellectual Property Protection
The Group strictly complies with all the laws and regulations in relation to the protection of intellectual property rights, such as the PRC Contract Law, PRC Trademark Law, PRC Patent Law, PRC Copyright Law and PRC Anti- Unfair Competition Law, while continuously enhancing its awareness of intellectual property rights protection and handling and resolving infringement disputes on a timely basis. The Group strengthens trademark supervision to prevent the abuse of registered trademarks; it pays attention to brand protection while promoting the brands and enhancing the value of its brands; it conducts research on intellectual property in respect of the emerging businesses of the Group. The Group organizes law-enforcement seminars at its headquarters from time to time to enhance its employees' awareness of and compliance with relevant laws and regulations and intellectual property rights protection.
The Group consistently complies with laws and regulations, social integrity, commercial ethics and industrial standards. We have been devoted to safeguarding the interests of shareholders and creditors and executing contracts in good faith. We honour commercial credibility and oppose improper competition with a view to preventing corruption in business activities.
We focus on strengthening anti-corruption and disciplinary education in various ways, such as seminars, training programmes and themed conferences to draw the awareness of our employees on relevant requirements. In addition, we reinforce our daily supervision by combined supervision efforts such as audit and monitoring, and strictly prevent activities such as bribery, blackmail, fraud and money laundering. The Company has established departments in charge of discipline, inspection and supervision at different levels. The Company also strengthened its supervision by hiring full-time and part-time employees and set up a smooth channel for identifying and resolving existing problems in a timely manner. We have attached great importance to the establishment of an anti-corruption system. An accountability system was established to clearly define responsibilities while anti-corruption responsibility letters were signed with the relevant responsible parties. The Company will duly address relevant illegal and non-compliant activities according to the requirements of laws, disciplines and rules, with a view to safeguarding the normal operation of its businesses. During the year, we launched specific corporate governance activities on business of our management team and their relatives which are related to the Group, off-book accounts and construction procurement, which effectively eliminated potential risks and further optimised our prevention system in respect of bribery, blackmail, fraud and money laundering.
The Group has established a whistle-blowing mechanism. When business partners and internal employees discover corruption and bribery of the Group's personnel, they can report by real-name or anonymously through the post office box (Beijing, 100033 mailbox 33 bin) or Internet mail. The disciplinary inspection and supervision department of the Company will investigate the report, and the information of the whistleblower will be kept strictly confidential.