Health and Safety
The Group follows the national laws and regulations and the requirements of the industry regarding safety of development and construction, and resolutely implements the PRC Labor Law, the PRC Safe Production Law, the PRC Fire Services Law, the Administrative Regulations on the Work Safety of Construction Projects. It adheres to and continuously improves the basic management system, and promotes the works in strict compliance with China Comservice Safe Production Management Measures and the safety management requirements of units of higher levels regarding densely-populated places and communications materials warehouses.
The Group’s Safe Production Committee is the safe production management organization, with the general manager acting as the director. Provincial companies all set up the Safe Production Committee, to fulfill the safe production responsibility, hold regular committee meetings to discuss and make decisions about important matters related to safe production. The key safe production tasks of 2020 have been issued to subsidiaries after being reviewed and approved by the Safe Production Committee, to guide its subsidiaries to carry out the work.
The Group puts the lives, safety, and health of employees as the first priority, and attaches great importance to the pandemic prevention for employees, especially the scientific pandemic prevention and the health guidance for frontline production personnel. It releases the Notice on Strengthening the Safe Production Work in the Period of Pandemic Prevention to deploy the safe production work in the context of resumption of work and production. Companies at all levels overcome various difficulties to purchase protective equipment for employees, especially for frontline employees, which include masks, protective clothing, disinfection products and temperature-measuring instruments, to safeguard the health and safety of employees.
At the early stage of pandemic prevention, the Group promptly formulates and issues eight COVID-19 prevention guidebooks for survey and design, construction, supervision, maintenance, supply chain, property, training and the call center, to offer guidelines to employees of all segments for working safely. While ensuring the safe production of its employees, the Group also incorporates the pandemic prevention for suppliers and their employees into its work.
The Group values and fully supports the contribution to safe production funds. The provincial companies under the Group are required to make a standard provision for safe production expenses and effectively manage and utilize such expenses, to provide financial support to safe production.
In 2020, the Group conducted safe production inspections to nine provincial companies and their professional companies in provinces including Qinghai, Anhui and Zhejiang, identified issues and vulnerabilities, to eliminate potential safety threats and prevent the occurrence of safe production liability accidents. Every year, companies at all levels conduct self-inspection and rectification on regular basis.
In 2020, companies at all levels of the Group promoted the safe production knowledge via “Safe Production Month” activities and organized online safe production trainings with a total of over 2,000 trainees, effectively improving employees’ safe production awareness and skills through continuous education and training.
The Group regularly conducted safe production drill
The Group proactively carried out safe production inspection
The Group promotes the system construction for the safe production expert team, and initiates the campaign of selecting qualified safe production professionals within its whole organization to build the safe production talent team. By participating in the referral and selection of advanced groups and individuals of safe production organized by relevant units, the Group aims to lead by examples, reward outstanding performance and motivate the talents.
The Group further improves the emergency management system, develops safe production emergency management measures, and strengthens the emergency response efficiency and capabilities by conducting safe production emergency drills in different scenarios. It implements the accident reporting system, clarifies the time limit for reporting, and promotes the effective coordination and management.
To improve the health and safety management level, the Group brings in the internationally recognized Occupational Health and Safety Management System Certificate. As at the end of 2020, several subsidiaries of the Group passed the international OHSAS 18001 certification, the ISO 45001 certification or relevant domestic certifications, etc.
In 2020, no significant accident in respect of safe production occurred within the Group, and there was no lost working day due to work-related injuries.
Supply Chain Management
We have formulated the relevant administrative rules on procurement in compliance with relevant laws and regulations such as the PRC Civil Code and the Regulation on the Implementation of the PRC Tender Law, strengthened the monitoring and control over key procedures of, among other things, contract execution, safety management, financial settlement, monitoring and supervision. Meanwhile, we conducted trainings on specific skills and safety education to personnel in the supply chain and regulated the management on safe production, ensuring that the suppliers comply with the national and local regulations on salary payment and employment management.
1.Fairness and Justice
The Group adopts a hierarchical supplier approval system, has been following the China Comservice Engineering Service Procurement Management Measures, and strictly controls the eligibility of suppliers with stringent selection based on their general information. Routine and annual assessments are conducted on supplier performance and an exit system and a blacklist system have been established. The assessment results are used for the selection of suppliers in order to promote the suppliers to improve their service quality and safety management.
2.Cost Reduction and Efficiency Improvement
The Group implements hierarchical management over its headquarters, provincial companies and professional companies. The headquarters is responsible for the establishment of a synergistic procurement system, preparation of procurement management measures and IT management requirements, and inspection and assessment of the procurement management of the provincial companies. A provincial company is responsible for the establishment of a provincial procurement system and implementation of centralized management over the suppliers within its province by IT means and also responsible for the establishment of implementation measures for procurement management, improvement of corresponding internal controls, and inspection and assessment of the procurement management of professional companies. A professional company is responsible for the specific implementation of its own procurement management, establishment of management standards or specific measures and is subject to inspection and assessment by the headquarters and the provincial company of the Group. During the year, the Group formulated the guiding opinions on the procurement system construction, and further specified the construction roadmap of “professionalization, compliance, division of management and operation, unified overall planning”. It established the procurement centers at the headquarters and provincial levels, and simultaneously built the digital procurement platform and the centralized procurement management system.
Through continuous amendments and improvement on the mechanism, the Group drives the implementation of procurement system and further improves management, implementation and monitoring capabilities. It strictly follows the selection and examination procedures to kick out the disqualified suppliers, to ensure that all suppliers enlisted in the “supplier resource pool” have evidences to prove they possess adequate capabilities to perform the contract and control the risk. Such evidences include enterprise qualifications issued by relevant governmental departments (the construction enterprise qualification, the design qualification, the labor qualification and the safe production permit), product standards and competence certificates recognized by the industry (product certificates and the service capability evaluation), professional certificates of relevant personnel (certificates related to special operations, and certificates of safe production specialists of A, B and C classes). The Group instructs suppliers to improve their awareness of safe production, provides full insurance coverage for the working personnel of subcontractors, eliminates hidden risks and promotes the healthy development of the Company through the establishment of IT systems and standardization of management processes.
When signing contracts with suppliers, the Group makes the Anti-corruption Agreement or the Integrity Commitment as one of the main appendixes of contracts, and takes “no breach of the integrity requirements, no interests conveyance or other rules and discipline violation” as one of the essential conditions for supplier admission. The Group has considered engineering service procurement as the key area for auditing and supervision. We conducted audits and reviews on supplier admission, tendering and bidding, pricing, signing of contracts, materials procurement and settlement of costs, with the aim to prevent illegal and non-compliant activities such as violation of the administrative measures of the Company and interests conveyance. During the year, the Group launched the company-wide special improvement action to the engineering service procurement. It also conducts special inspections on engineering service procurement every year to ensure that the relevant system is effectively implemented in each specific project.
5.Joint Efforts to Build the Ecosystem
The Group highly values the partnership with suppliers and builds the high-quality ecosystem together with suppliers. It communicates with suppliers, and supervises suppliers’ fulfillment of obligations via business and safe production inspections. When providing engineering construction services to external parties, the Group maintains the requirements to subcontractors regarding the fulfilment of social responsibilities such as civilized construction and environmental protection consistent with those to its own teams. In the process of on-site clarification, project managers declare the specific items and supervise whether such items have been implemented in a right way. To align with the construction of procurement system, the Group will further strengthen the environmental protection guidelines and requirements to products and services provided by suppliers.
Product Liability and Customers
The Group actively participates in the promotion of national strategy of innovation-driven development, and integrates into the main course of “Digital China” construction. With the integration of CT (Communications Technology), IT (Information Technology), DT (Data Technology) and OT (Operational Technology) capabilities, the Group provides customers with integrated comprehensive smart services that cover planning and design, engineering construction, informatization technologies and products, maintenance and operation, nationwide supported local services, technology ecosystem and security protection, to effectively satisfy customers’ cross-connection, cross-application, cross-platform, cross-region, cross-supplier construction demands.
The Group expanded into New Infrastructure construction business
The Group always starts from customers’ needs and focuses on customers. In 2020, the Group further strengthened the communication with customers, actively promoted the customer satisfaction program, and engaged the third-party consultancy to conduct survey to customers of the headquarters, provincial companies and professional companies in multiple ways including questionnaires and interviews. Selecting over 20,000 contracts the Group signed with group customers in recent three years as the sample, the customer satisfaction survey collected customers’ opinions and appeals from multiple dimensions and provided targeted improvement plans, to further improve the customer satisfaction.
Based on the digitalization, the Group provides quality products and integrated comprehensive services. Relying on its smart social products, the Group helps the government to build new infrastructures and improve urban management, emergency management and ecological and environmental control. Meanwhile, with established local supporting teams all over the country, the Group keeps active communications with customers, makes timely response and provides services subject to customer needs, observes relevant laws and regulations about product liability, and emphasizes the protection of customer information, which have been well received by the customers.
As the Builder of Digital Infrastructure, the Group provides comprehensive services led by consultation and design and delivered by cutting-edge energy-saving technologies and synergistic digital integration. In 2020, as the national strategy of New Infrastructure was promoted further, the Group helped provincial governments to build the new digital infrastructure layout with the “Consultant + Staff + Housekeeper” model in the significant new infrastructure projects in Northwest and Southwest China.
Based on the self-developed “CCS IoT Platform” – China Comservice IoT Service Platform, the Group built the core functional platform of smart city for a prefecture-level city in Southwest China. By relying on the platform technology capability and the industry ecosystem, it realized unified device access management, big data integration, urban governance and joint development of industry applications, and built a digital smart city.
With the self-developed dispersed research and development platform, the Group built the integrated cloud management platform for the digital government construction bureau of a city, and achieved the flexible software development and the rapid project delivery. It helped the relevant authorities to realize unified management and operation of multiple clouds, heterogeneous clouds and multiple IDCs, improving the maintenance and operation efficiency of the government service cloud, providing feasible information collection and management tools for the digital city management of the digital government construction bureau, and promoting the digitalization of such city.
The Group has participated in the natural disaster relief and telecommunications network restoration during and after major disasters and public safety incidents to fulfil our corporate social responsibilities. We assist in the repair of communications lines to ensure smooth communications network. In the battle against COVID-19, the Group supported the emergency management across the country without any delay, and provided emergency command centers of all levels of governments and local key medical institutions with 5G base stations, optical-fibre broadband and other informatization construction services, which showcased the “CCS Speed”, provided important technology support to the country’s battle against the virus, and offered real guarantee to the country’s development and the health and safety of the people.
In 2020, more than 72,000 person-times of the Group with more than 19,000 vehicle-times participated in disaster-relief work for a total of more than 132,000 hours and repaired more than 44,000 communication facilities accumulatively. It also actively participated in post-disaster epidemic prevention and disinfection and environmental cleaning, fully demonstrating our corporate capabilities and commitment to social responsibility in disaster relief.
Information Security and Privacy Protection/Network Security
The Group attaches great importance to the information, privacy and data security of the Company, its employees and customers. It strictly abides by the PRC Network Security Law, the Rules Protecting Personal Information of Telecommunications and Internet Users and other laws and regulations, keeps improving each network and information-related systems, intensifies controls over various network and information security risks, addresses network security vulnerabilities in time, strengthens operation management, and ensures contents and information and data security. For customer-oriented APPs, the Group carries out specific rectification work, makes individual assessment on its ability in protecting personal information, and ensures requirement of each department is duly satisfied and users’ personal information is effectively protected.
The Group strengthens the relevant trainings on information security and privacy protection for its employees. It improves the employees’ awareness of network information security by utilizing online promotional videos, putting up posters and organizing personal self-inspections. In 2020, the Group organized four trainings on network and information security, including specialized courses such as policy interpretation, cutting-edge technologies and solutions, to the relevant management and technical personnel, with a total of 420 person-times participation.
The Group proactively attended China Cybersecurity Week & Cybersecurity Expo with the theme “Escorting Smart Society, Supporting Digital Economy, Serving a Good Life” presented by pictures, words, videos and livestreams, in order to spread the theme that “cybersecurity aims for people and relies on people”.
In 2020, no occurrence of leakage of customer privacy and information was identified within the Group. In line with customer needs, the Group enters into relevant agreements on information security and signs confidentiality agreements with relevant employees, if necessary, and strictly complies with the terms under such agreements. For data involving information of government or other customers, the Group adopts Internet isolation and data masking and encryption to prevent information leakage.
The Group carried out the work on employee information security and privacy protection
Intellectual Property Protection
The Group strictly complies with all the laws and regulations in relation to the protection of intellectual property rights, such as the PRC Civil Code, PRC Trademark Law, PRC Patent Law, PRC Copyright Law and PRC Anti-Unfair Competition Law, while continuously enhancing its awareness of intellectual property rights protection, handling and resolving infringement disputes on a timely basis. The Group strengthens trademark management to regulate the use of registered trademarks. It pays attention to brand protection while promoting the brands and enhancing the value of its brands; it conducts research on intellectual property in respect of the emerging businesses of the Group. The Group organizes law-enforcement seminars from time to time to enhance its employees’ awareness of, knowledge of, compliance with and usage of relevant laws and regulations and intellectual property rights protection.
In the process of its research and development of smart society products, the Group attaches great importance to the protection of intellectual properties and the application of corresponding patents or software copyrights. In 2020, it received 514 new authorized patents, applied for 417 patents, and obtained 1,074 new software copyrights
The Group consistently complies with laws and regulations, social integrity, commercial ethics and industrial standards, and formulates the Code of Conducts and Ethics for Employees and the Code of Conducts and Ethics for Senior Management to supervise the management and employees in respect of the compliance. We have been devoted to safeguarding the interests of shareholders, creditors, customers and partners and executing contracts in good faith. We honour commercial credibility and oppose improper competition with a view to preventing corruption in business activities.
We focus on strengthening anti-corruption and disciplinary education in various ways, such as seminars, training programmes, themed conferences and new internet media to procure our management and employees to comply with relevant laws and regulations, emphasize the strict compliance at each level and incorporate integrity education into the daily operation. In addition, we further reinforce our daily supervision and inspection in respect of anti-corruption, focus on priorities to conduct supervision, particularly keep a close watch on major festivals or holidays, advance targeted special supervision to risk-prone areas, improve the relevant procedures and the risk control capability, to prevent operating risks. By combining internal efforts such as the audit department and the discipline inspection department, we strictly prevent activities such as bribery, blackmail, fraud and money laundering. The Group intensifies peer supervision and actively promotes joint supervision. It allows the anti-corruption work coordination group to fully play the role by holding regular meetings, promoting the organic integration of various types of supervision and actively building the synergistic and highly-efficient comprehensive supervision system. The Group sets up a smooth channel for identifying and resolving existing problems in a timely manner. We have attached great importance to the establishment of an anti-corruption system by establishing an accountability system, upholding the “zero toleration” to illegal and non-compliant activities, and treating the matters seriously according to the requirements of laws, regulations, rules and disciplines, with a view to safeguarding the normal operation of its businesses.
To further strengthen employees’ integrity and discipline awareness, each provincial company and professional company of the Group actively organized discipline inspection units at all levels to launch integrity education and promotion in 2020, offering over 50 trainings to primary-level units and covering 11,000 person-times. The Group prepared and issued the Typical Cases of Irregularities, analyzed 104 cases and sent it to every member of the management of provincial companies and professional companies, achieving a full coverage of anti-corruption trainings.
The Group has established a whistle-blowing mechanism. When our employees and business partners discover corruption and bribery of the Group’s personnel, they can report by real-name or anonymously through the post office box (Beijing, 100033 mailbox 33 bin) or by visiting the Group in person. The Group will investigate the report, and the information of the whistleblower will be kept strictly confidential.
The Group focuses on establishing and improving the supervision system in order to strengthen the restriction and supervision to exercises of power and create a clean development atmosphere. It promotes the integrity education via warning and education meetings, integrity promotion, daily education and reminder, new media platforms publicity and other means, to make employees hold discipline in awe, keep the vigilance and hold the baseline, thus building a solid integrity and self-discipline ideological defense line.